Vialo — Support
Need help with Vialo? Email us and we'll get back to you.

Contact
hamoodzup990@gmail.com

Common questions
I bought coins or lives but they didn't appear.
Email us with the date of the purchase and the receipt Apple sent you, and we'll add them. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do lives work?
You have up to 5. One regenerates every 2 hours. A life is only spent when you fail a level, never when you start or win one.

Are there ads?
Only optional videos you choose to watch for an extra life or coins. No banners, no forced ads.

Does Vialo need an internet connection?
No, everything plays offline. A connection is only needed to make a purchase, watch an optional video, or sync progress with iCloud.

How do I delete my data?
If you signed in with Apple, open Settings in Vialo and use Delete account. This removes your progress from iCloud and disconnects Sign in with Apple. Then delete the app to remove what is stored on your device. If you never signed in, deleting the app removes everything.